Seeing this issue first hand and almost certain that I must be losing my mind as I make the change and then it changes itself after some time - Reseller accounts changing their ownership back to root by themselves - I decided to do a sanity check and submit a ticket with cPanel and here is the reply ...

Sorry for the inconvenience caused!

This is a known issue in cPanel right now. The internal case number for this is CPANEL-10942.

When this issue is resolved it will be added to our change logs here:

https://documentation.cpanel.net/display/CL/Change+Logs

In the mean time, if you need to assign account ownership to these types of resellers, then do so in "WHM >> Multi Account Functions >> Modify/Upgrade Multiple Accounts." instead of "Modify an account" function.

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But the work around does not work either ... certainly one can make the adjustment and see it made ... then return just like before a few minutes later to find it has changed itself again back to root ownership.

However, this change does NOT keep one from dealing with the main account in cPanel nor accessing WHM ... just the main account that was changed to root ownership does not appear in WHM as it should.


Thursday, February 9, 2017







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